In recent years, the Financial Conduct Authority (FCA) has been increasingly interested in the ongoing fees financial advisers charge. Therefore, there has never been a more important time to evidence the service delivery you provide to clients.
In November 2019, Chief Executive of the Personal Finance Society, Keith Richards, said that it is vital that clients understand what level of service they can expect on an ongoing basis for the fees advisers are charging. These comments followed an FCA review in 2018 that found advice firms have increased their ongoing charges without adding to their services.
So, how can you ensure you’re keeping on top of your service delivery?
An easy way for you to evidence your service
Keeping good records is an excellent way of proving your service and justifying your fees. With Trailblazer Tracking, you can do this and much more.
Recording events, meetings, and actions leads to greater accuracy. We’ve all made a mental note to record something when we got back to the office, only for something else to happen and for it to slip our mind. Forgetting to add a note to a client file could be the difference between a complaint which is easily defendable and one that’s upheld.
The systems you use to record service delivery should, therefore, be accessible across different devices to ensure records are updated as soon as possible.
Trailblazer Tracking can complement you and how you work meaning, no matter where you are, you can record your service delivery. You can even update the app with notes while you’re in the car park directly after a meeting.
Find out more about how Trailblazer Tracking can help you
There are loads of other benefits to the Trailblazer Tracking app. In this short video, director, Nigel Ruff explains how Trailblazer Tracking can help you and why you should start using it today: